我们积极响应气候变化议题，高度重视气候变化对公司业务带来的机遇和风险，并于五年发展规划中明确积极响应国家“双碳”政策，研发满足多样化需求的绿色保险产品，密切关注

应对气候变化

我们严格遵守国家相关及运营地区制定的环境保护法律法规，持续提高能源使用效率、提升水资源利用率、合理处置废弃物、减少空气排放物及开展低碳行动，力求减少业务运营对环境造成的影响，坚定走绿色发展道路，将环境保护理念贯彻进日常运营中。

推动绿色运营

环境—谱写绿色新篇

为促进公益项目体系化管理，我们成立ZAction公益平台，利用区块链、AI与大数据技术，集游戏互动、信息发布、线上培训、荣誉认证为一体，创新互联网公益模式；目前已与滇金丝猴全境保护网络、TNC大自然保护协会、千岛湖水基金、上海真爱梦想公益基金会等多家公益组织展开合作。

公益慈善

我们积极响应国内外责任投资发展趋势，将ESG理念融入公司经营、投资及各项业务中，并制定责任投资声明，搭建责任投资管理体系，定期对公司分析师定期进行ESG培训，在投资策略、决策及全生命周期管理流程中，考量ESG因素，持续为广大客户、投资者与员工等利益相关方创造长期价值。

负责任投资

我们重视与利益相关方建立并维持良好关系，通过股东大会、官网、电话、邮箱、研讨会、满意度调查等多渠道沟通，回应各利益相关方的诉求与期望，积极为股东及投资者、监管机构、客户、雇员、业务伙伴、非政府组织等利益相关方创造价值，塑造互利共赢的格局，与社会共享发展成果。

利益相关方保护

我们持续规范人力资源管理，保障员工合法权益，支持员工实现自我价值；坚守人文底色，提升员工幸福感和归属感，创造充满关怀的“人文家园”。我们严格遵守《劳动法》等相关法律法规，禁止雇佣童工，保护人权，保障员工工时假期、薪酬福利等基本权益，坚持合规雇佣。

人才发展

社会—回馈社会民生

我们关注管理决策和运营可能对环境、社会等带来的影响，建立了由董事会负最终责任的ESG管治架构。

ESG治理架构

我们面向利益相关方开展问卷调查，并按识别、调研、分析和验证的顺序，识别实质性议题，进行风险排序。

实质性议题评估

我们坚持诚信经营，坚守商业道德底线，对腐败、商业贿赂、欺诈等行为零容忍，携手客户、供应商及合作伙伴共建清廉环境。

商业道德

我们建立了信息化管理体系，确保公司信息安全，有效保护客户隐私，防止客户信息泄露，保障客户合法权益。

信息安全与隐私保护

我们注重董事会构成的多元化，综合考虑性别、年龄、文化及教育背景、专业资格、知识技能、地区及行业经验等多种因素。

董事会多元化

我们制定了董事会独立性评估制度，积极征求董事意见，提供反馈机制，提高董事会独立性，关注董事会建设成效。

董事会独立性

管治—激发善治活力

We respond positively to climate change issues and attach great importance to opportunities and risks brought about by climate change to the Company’s operation. We declared to actively respond to national carbon peak and carbon neutrality policies in our five-year development plan, and launched green insurance products to meet diversified needs. We pay close attention to new risks in ESG aspect and incorporate climate change risks into the list of identified risks, so as to further enhance risk management and prevention and control capabilities.

Response to climate change

We strictly abide by the relevant national and regional environmental protection laws and regulations, continuously improve energy efficiency, water resource utilization and waste disposal, reduce air emissions and carry out low-carbon actions, striving to reduce the impact of business operations on the environment. We adhere to green development and apply the concept of environmental protection to daily operations.

Promoting green operation

Environmental - Opening a New Chapter in Green Development

To promote systematic management of charity activities, we founded ZAction platform, which marked an innovative step in internet charity as it integrated Blockchain, AI and Big Data to allow gamification, information release, online training, and reward certification. At present, ZAction cooperated with Yunnan Golden Snub-nosed Monkey Range-wide Conservation Network (YSMRCN), The Nature Conservancy (TNC), Qiandao Lake Water Fund, and Shanghai ADream Foundation.

Charity & Welfare

We actively respond to the development trend of responsible investment at home and abroad, integrates ESG concepts into the Company’s operation, investment and other businesses, and formulated the Responsible Investment Statement to establish a responsible investment management system. We organize ESG training for analysts of the Company on a regular basis, consider ESG factors in investment strategy, decision-making and the whole life cycle management process, and continue to create long-term values for stakeholders including customers, investors, and employees.

Responsible Investment

We attach importance to establishing and maintaining good relations with stakeholders, and communicate through various channels including, among others, general meetings, official websites, telephone, e-mail, seminars and satisfaction surveys, to respond to and meet the demands and expectations of stakeholders. We actively create value for shareholders, investors, regulators, customers, employees, business partners, NGOs and other stakeholders, to shape a mutually beneficial and win-win pattern and share development results with society.

Protection of Stakeholders

We take every chance to improve human resources management, protect legitimate rights and interests of employees and encourage them to pursue self-worth. We practice the people-centred value to enhance employees’ well-being and sense of belonging, thereby creating a caring workplace and an employee-first environment. We strictly abide by the Labour Law and other relevant laws and regulations, prohibit child labour, protect human rights, guarantee basic rights and interests of employees including working hours, vacations, remuneration and benefits, and insist on compliant employment.

Talent Development

Social - Contribution to Society and Livelihood

We focus on the possible impact of its management decisions and operations on the environment, society, and economy, establish an ESG governance structure with clear responsibilities from top to bottom for which the Board is ultimately responsible, and integrate the ESG concept into the enterprise development strategy.

ESG Governance Structure

We carried out a survey for investors, customers, employees, regulators, suppliers and business partners, community, and other stakeholders. According to the sequence of identification, research, analysis, and verification, we have identified and prioritize material issues.

Materiality Assessment

We adhere to the principles of honest operation, fair competition, and business ethics, zero tolerance for corruption, commercial bribery, and fraud, and work with customers, suppliers and partners to build a clean and healthy environment.

Business Ethics

We improve the Company’s information management system and practice, ensure the Company’s information security, improve the modernization level of information management, effectively protect customer privacy, prevent customer information leakage, improve customer information security, and protect the legitimate rights and interests of customers.

Information security and privacy protection

We attach great importance to the professional, diversified and compliant composition of the Board. The Nomination and Remuneration Management Committee considers various factors in the assessment, including gender, age, cultural and educational background, professional qualifications, knowledge, skills, regional and industry experience.

Board Diversity

We have established a system for evaluating the independence of the Board, actively solicit opinions from directors, provide a feedback mechanism for improving the efficiency of the Board, promote continuous improvement of the Board, enhance the independence of the Board, and monitor the effectiveness of the Board.

Independence of the Board of Directors

Governance - Revitalizing Governance

我們積極回應氣候變化議題，高度重視氣候變化對公司業務帶來的機遇和風險，並於五年發展規劃中明確積極回應國家“雙碳”政策，研發滿足多樣化需求的綠色保險產品，密切關注ESG領域的新型風險，將氣候變化風險納入已識別風險列表，強化風險管理和防控能力。

應對氣候變化

我們嚴格遵守國家相關及運營地區制定的環境保護法律法規，持續提高能源使用效率、提升水資源利用率、合理處置廢棄物、減少空氣排放物及開展低碳行動，力求減少業務運營對環境造成的影響，堅定走綠色發展道路，將環境保護理念貫徹進日常運營中。

推動綠色運營

環境——譜寫綠色新篇

為促進公益專案體系化管理，我們成立ZAction公益平臺，利用區塊鏈、AI與大數據技術，集遊戲互動、資訊發佈、線上培訓、榮譽認證為一體，創新互聯網公益模式；目前已與滇金絲猴全境保護網路、TNC大自然保護協會、千島湖水基金、上海真愛夢想公益基金會等多家公益組織展開合作。

我們積極回應國內外責任投資發展趨勢，將ESG理念融入公司經營、投資及各項業務中，並制定責任投資聲明，搭建責任投資管理體系，定期對公司分析師定期進行ESG培訓，在投資策略、決策及全生命週期管理流程中，考量ESG因素，持續為廣大客戶、投資者與員工等利益相關方創造長期價值。

負責任投資

我們重視與利益相關方建立並維持良好關係，通過股東大會、官網、電話、郵箱、研討會、滿意度調查等多管道溝通，回應各利益相關方的訴求與期望，積極為股東及投資者、監管機構、客戶、雇員、業務夥伴、非政府組織等利益相關方創造價值，塑造互利共贏的格局，與社會共用發展成果。

利益相關方保護

我們持續規範人力資源管理，保障員工合法權益，支持員工實現自我價值；堅守人文底色，提升員工幸福感和歸屬感，創造充滿關懷的“人文家園”。我們嚴格遵守《勞動法》等相關法律法規，禁止雇傭童工，保護人權，保障員工工時假期、薪酬福利等基本權益，堅持合規雇傭。

人才發展

社會——回饋社會民生

我們關注自身管理決策和運營可能為環境、社會及經濟帶來的影響，建立了由董事會負最終責任的自上而下職責分明的ESG管治架構，並將ESG理念融入企業發展戰略。

ESG治理架構

我們面向投資者、客戶、員工、監管機構、供應商及業務夥伴、社區公眾等利益相關方開展問卷調查。按照識別、調研、分析和驗證的順序，識別實質性議題，進行風險排序。

實質性議題評估

我們堅持誠信經營與公平競爭，堅守商業道德底線，對腐敗、商業賄賂、欺詐等行為零容忍，攜手客戶、供應商和合作夥伴共建清廉、健康的環境。

商業道德

我們完善公司資訊化管理體系與工作，確保公司資訊安全，提高資訊化管理工作的現代化水準，有效保護客戶隱私，防止客戶資訊洩露，提升客戶資訊安全性，保障客戶合法權益。

信息安全與隱私保護

我們注重董事會董事構成的專業性、多元化及合規性，提名與薪酬管理委員會評估時考慮多種因素，包括性別、年齡、文化及教育背景、專業資格、知識技能、地區及行業經驗等。

董事會多元化

我們製定了董事會獨立性評估製度，積極征求董事意見，提供反饋機製，提高董事會獨立性，關註董事會建設成效。

董事會獨立性

管治——激發善治活力

众安结合自身“科技驱动金融，做有温度的保险”的发展理念和企业运营实践，将 “严格合规运营” “做有温度的保险” “重视人文关怀”“共享绿色生态”“回馈社会民生”作为我们履行环境及社会责任、践行ESG理念的五大战略发展方向。在此发展方向下，我们持续规范ESG信息披露，不断提升ESG管治水平，并在业务经营中积极提升各项ESG议题绩效，积极为股东及投资者、监管机构、客户、雇员、业务伙伴、非政府组织等利益相关方创造价值，塑造互利共赢的格局，与社会共享发展成果。

我们的ESG战略理念

眾安結合自身“科技驅動金融，做有溫度的保險”的發展理念和企業運營實踐，將 “嚴格合規運營” “做有溫度的保險” “重視人文關懷”“共用綠色生態”“回饋社會民生”作為我們履行環境及社會責任、踐行ESG理念的五大戰略發展方向。在此發展方向下，我們持續規範ESG資訊披露，不斷提升ESG管治水平，並在業務經營中積極提升各項ESG議題績效，積極為股東及投資者、監管機構、客戶、雇員、業務夥伴、非政府組織等利益相關方創造價值，塑造互利共贏的格局，與社會共用發展成果。

我們的ESG戰略理念

In line with its developmental concept of “empowering the finance business with technologies and providing insurance services with a caring hand” and its corporate operation practices, ZhongAn regards “strict compliance operation”, “providing insurance services with a caring hand”, “emphasis on compassionate cares”, “sharing green ecology” and “contribution to society and livelihood” as our five strategic development directions in fulfilling environmental and social responsibilities and practicing ESG concepts. Guided by the development directions, we continue to standardize ESG information disclosure, continuously improve the level of ESG governance, actively improve the performance of various ESG issues in business operations, actively create value for shareholders, investors, regulators, customers, employees, business partners, NGOs and other stakeholders, to shape a mutually beneficial and win-win pattern and share development results with society.